In accordance with Articles 64 et seq. of Legislative Decree no. 206/2005, the right of withdrawal grants the Customer the ability to unilaterally terminate the Contract, returning the purchased Products and receiving a refund of the Price, without penalties and without providing any specific reason.
The right of withdrawal is available to individuals acting for purposes not directly related to any professional activity they may conduct. Therefore, resellers and companies are excluded from this right.
To exercise the right of withdrawal, an email must be sent to [email protected] within 10 days of receiving the goods, upon which Satù will send the Customer a specific return identification code. The Products must be returned via express courier with traceable shipping, the full cost of which will be borne by the Customer. Until the receipt is confirmed in Satù's warehouse, the shipment is under the complete responsibility of the Customer.
The returned Products must be shipped within 7 days from the date of receiving the return identification code and must be sent to the following address:
Satù
Via Garibaldi, 57
29100 Piacenza
ITALY
Compliance with the deadline is assessed based on the delivery time of the returned Products to the express courier.
For the right of withdrawal to be validly exercised, the purchased Products must be returned intact, unused, never worn, in their original packaging, with original tags still attached. The packaging of the Products must be careful to safeguard the original wrappings from damage, writings, or labels. Returns lacking the required return identification code specified in point 3 above will not be accepted.
The effectiveness of the withdrawal is subject to verification of the condition of the returned Products and their conformity with those specified in the Order and the related return form by Satù.
If the right of withdrawal has been validly exercised according to the above provisions, Satù will proceed with the refund of the purchase price, less any shipping and transport expenses, within 30 days of receiving the returned products. The refund does not include transport costs, either those incurred for the original shipment of the goods or for the subsequent return, and under no circumstances will it be possible to exchange the purchased items for others. If there is no match between the recipient of the Products indicated on the order form and the person who made the payment, the refund in the event of withdrawal will be issued to the person who made the payment, with liberating effect for Satù.